Company Information
This page provides company information as required by UK law (Electronic Commerce (EC Directive) Regulations 2002), the German Digitale-Dienste-Gesetz (DDG, formerly TMG), the French Loi pour la Confiance dans l'Économie Numérique (LCEN), and the Spanish Ley 34/2002 de Servicios de la Sociedad de la Información (LSSI).
Company Details / Impressum / Mentions Légales / Aviso Legal
Company Name: Qupe LTD
Legal Form: Private Limited Company
Company Number: 16452199
Jurisdiction: Registered in England and Wales
Registered Office / Eingetragener Firmensitz
Suite 8 Newton Hall
Town Street, Newton
Cambridgeshire
CB22 7ZE
United Kingdom
Authorised Representative / Vertretungsberechtigter
Director: Farooq Rehman
Contact
Email: contact@qupe.world
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Responsible for Content (§ 18 Abs. 2 MStV) / Responsable de la Publication
Farooq Rehman, at the registered address above.
Online Dispute Resolution (EU)
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Privacy Policy
1. Who We Are
Qupe LTD ("we", "us", "our") operates qupe.world. This policy explains how we collect, use, and protect your personal data. We are the data controller for the purposes of the UK GDPR and EU GDPR.
2. What Data We Collect
We collect only the minimum data required to provide our services:
- Account data: username, email address, hashed password, and — for Venue and Gamemaster accounts — company name and mobile number.
- Billing data: your name, address, VAT/tax identifiers (if you are a business), and payment transaction records processed by our payment provider Mollie. We never store your card details.
- Gameplay data: game sessions, game codes, player join records, session duration (via heartbeats), and general usage statistics.
- Technical data: IP address, browser user agent, and server logs — collected automatically when you use the site.
- Communications: messages you send us via the contact form or email.
3. How We Use Your Data
We use your data to:
- Provide the service (create accounts, run games, process subscriptions)
- Process payments and manage billing
- Send transactional emails (verification, receipts, refund confirmations, service notifications)
- Prevent fraud and abuse
- Comply with legal obligations (tax, accounting)
- Improve the service through anonymized analytics
4. Legal Basis (GDPR)
We process your data based on:
- Contract — to provide the service you signed up for
- Legal obligation — to keep accounting records
- Legitimate interest — for fraud prevention, security, and service improvement
- Consent — where you explicitly opt in (e.g. marketing emails, if ever offered)
5. Sharing Your Data
We share data only with:
- Mollie — our payment processor, for handling payments and refunds
- Our hosting provider — for storing the site and databases
- Our email provider — for delivering transactional emails
- Legal authorities — where required by law
We never sell your data or share it for advertising purposes.
6. Data Retention
We keep your account data while your account is active, and for up to 7 years after closure for tax and legal compliance. Gameplay data is typically retained for 2 years. You can request deletion at any time (subject to legal retention requirements).
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Object to or restrict processing
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise any of these, email contact@qupe.world.
8. International Transfers
Our servers are located in the UK/EU. Where we transfer data outside these regions, we use standard contractual clauses or equivalent safeguards approved by the relevant authorities.
9. Cookies
See our Cookie Policy for details on the cookies we use.
10. Changes
We may update this policy from time to time. Material changes will be announced by email or on the site.
Terms & Conditions
1. Acceptance
By creating an account or using Qupe LTD services, you agree to these terms. If you do not agree, do not use the service.
2. Accounts
- You must be at least 18 years old to create an account.
- You are responsible for maintaining the security of your account credentials.
- You must provide accurate information and keep it up to date.
- We may suspend or terminate accounts that breach these terms.
3. Subscriptions and Credits
- Venue and Gamemaster accounts subscribe to a monthly plan that includes a number of game credits.
- Credits are consumed at the rate specified on our pricing page (currently 5 credits per game session per calendar day).
- Subscription credits roll over for 3 months from their issue date, after which they expire.
- Subscriptions renew automatically unless cancelled. You can cancel anytime from your dashboard.
- When you cancel, you keep access until the end of the current billing period. No partial-month refunds are issued.
4. Player Purchases
- Players can purchase individual games as one-time payments. Ownership is permanent.
- Ownership is tied to your account and is non-transferable.
5. Refunds
See our Refund Policy for full details.
6. Acceptable Use
You agree not to:
- Use the service for any unlawful purpose
- Attempt to access accounts, systems, or data you do not own
- Reverse-engineer, copy, or resell the service
- Upload malicious content or attempt to disrupt the service
- Use the service to harass, threaten, or abuse others
7. Intellectual Property
All content, games, code, and branding are owned by Qupe LTD or its licensors. You may not reproduce, distribute, or create derivative works without our permission.
8. Service Availability
We aim to keep the service available at all times but do not guarantee uninterrupted service. We may perform maintenance or introduce new features. We are not liable for interruptions caused by factors outside our control.
9. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising out of these terms is limited to the amount you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes
We may update these terms from time to time. Continued use after changes constitutes acceptance.
12. Contact
Questions about these terms? Email contact@qupe.world.
Refund Policy
1. Overview
We want you to be happy with Qupe LTD. If something is wrong, we'll do our best to make it right.
2. Subscription Refunds
- You may cancel your subscription at any time from your dashboard. Cancellation stops future charges but does not refund the current period.
- Within 14 days of your first payment: you may request a refund of unused credits only. Credits you have already spent on games are not refundable.
- After 14 days: no refunds on subscriptions. Your service continues until the end of the paid period.
- Unused subscription credits remain valid for up to 3 months after your last payment, even after cancellation.
3. Player Game Purchases
- Within 14 days of purchase: you may request a refund if you have not used the game.
- After 14 days or after playing the game: purchases are non-refundable.
4. Technical Failures
If a game fails due to a technical issue on our side (server crash, corrupted game state), we will refund or credit the affected session. Contact support with the game code and description.
5. How to Request a Refund
Email contact@qupe.world with your account email and the reason for the request. We aim to respond within 2 business days. Approved refunds are processed via the original payment method within 5–10 business days.
6. Abuse
We reserve the right to decline refunds where we detect abuse, fraud, or repeated refund requests that indicate misuse of the refund policy.
Contact
For any questions about these policies, or to exercise your data rights, contact us:
Email: contact@qupe.world
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Or use our contact form.